Refund Policy

The information on this page offers general guidance on creating a Refund Policy for Vidalessa. It is not legal advice or a substitute for professional recommendations tailored to your specific business needs. Refund policies vary by jurisdiction and business practices, so we cannot anticipate your exact requirements. We strongly recommend consulting a legal professional to ensure your Refund Policy complies with all applicable laws and meets your customers’ expectations.

At Vidalessa, we stand by the quality of our natural, sugar-free fruit spreads and want you to be fully satisfied with your purchase from our Wix online store. This Refund Policy outlines the conditions under which we accept returns or issue refunds, ensuring fairness and transparency. Our goal is to provide a hassle-free experience while maintaining our commitment to exceptional quality and customer care, inspired by our Brazilian heritage.

Vidalessa offers refunds for damaged, defective, or incorrect items within 14 days of delivery. To request a refund, contact us at support@vidalessa.com with your order details and photos of the issue. Products must be unopened (except to verify the issue) and in original packaging. We’ll process refunds within 7 business days after approval. Refunds exclude shipping costs, and we do not accept returns for change of mind due to the perishable nature of our products.